Applies to: GloNest by cheekogrow.com

Overview

At GloNest, we are committed to ensuring customer satisfaction and quality. Our products are thoroughly inspected before dispatch, but in the rare event of receiving a damaged item, we provide a clear return and refund process as outlined below. Please read our policy carefully to understand your rights and the steps required for a return or refund.

1. 7-Day Return Guarantee

Our 7-day return policy is designed to protect customers in case of items that are damaged on arrival. You have 7 days from the date of receiving your order to inspect the product and report any issues. Items must be reported within this time frame to qualify for a return or refund.

2. Eligibility Criteria

  • Damaged on Arrival: If your GloNest product arrives damaged, please notify us within 7 days for an exchange or refund. Any requests made after 7 days will not be eligible.
  • Working Guarantee: All GloNest products are covered by a 7-day working guarantee to ensure full functionality and quality. Please inspect your product thoroughly upon arrival.

3. Exclusions and Limitations

  • Change of Mind: We do not accept returns based on a change of mind. Please ensure you are certain about your purchase before completing your order.
  • Product Condition: Only items that are in the same condition as received, with all accessories and packaging intact, will qualify for a return.

4. Return Process

If your item meets the eligibility criteria for return, follow these steps to initiate the process:

  1. Contact Us: Reach out to our support team at support@cheekogrow.com within 7 days of receiving your product.
  2. Provide Details: Include your order number, proof of purchase, and photos of the damaged item to help expedite your request.
  3. Return Authorization: Our support team will review your request and, if approved, provide instructions on returning the item.
  4. Refund/Exchange: Once we receive and inspect the returned item, a replacement will be shipped, or a refund will be issued to your original payment method. Processing times may vary but typically take 3-7 business days.

5. Contact Us

For any questions regarding our refund and return policy, please feel free to reach out:

Email: support@cheekogrow.com

Note

GloNest reserves the right to update or modify this policy at any time. Please review this policy periodically for any changes.